FAQ

Everything you need to know, can be found here !

 

SHIPPING POLICY

Your order with Elle Aura requires 3-5 business day to process with an additional 3-5 business days to ship and be received by you, our beloved client. Orders ship through USPS.

 

ORDER ISSUES

If you have any issues with your order, please reach out as soon as possible via email elleaurabeauty@gmail.com and we will do what we can to make it right. Our priority is client happiness, PERIOD !

 

RETURNS AND EXCHANGES

Returns are processed as store credit. In order to receive store credit, you must reach out within 14 days of your order being received. Exchanges are self explanatory.

If your goodies arrive broken or damaged we are more than happy to send a replacement once a valid photo of item that is damaged has been received by us via email.