FAQ

Everything you need to know, can be found here !

 

SHIPPING POLICY ( Please Read )

Your order with Elle Aura requires  7-10 business days to process with an additional 3-5 business days to ship and be received by you, our beloved client. Orders ship through USPS. This is the policy unless delays out of our control arise, if this happens, customers will be notified via email. Business days do not include weekends or holidays.

 

 

ORDER ISSUES

If you have any issues with your order, please reach out as soon as possible ( within 48 hours of receiving your order) via email elleaurabeauty@gmail.com and we will do what we can to make it right. 

 

REFUNDS, RETURNS AND EXCHANGES

We have a no refund, return or exchange policy. 

If your goodies arrive broken or damaged we are more than happy to send a replacement once a valid photo of item that is damaged has been received by us via email.